Refund Policy

Return Policy

Unfortunately, Gentorial is unable to accept returns of items purchased, but if there is damage to the product, Gentle Store will have to implement one of two options according to the customer’s choice:

1- sending the customer a new product from the same order

2- 40% discount on any product in the store

For all concerns related to our Products and Services, you can contact
Gentle through the following means:

Email
support@gentorial.com

Payments

Gentorial accepts payment through the applications and payment methods
provided through Paypal, Visa, Mastercard,
and Discover credit cards or debit cards. Gentorial not liable for the practices or technologies employed by these third-party companies to process the personal
payment information required for a transaction and purchase of
Gentorial Product(s).

 

Acceptance of Orders

The debit or credit card details you give to Gentorial will be validated before your
order can be accepted. Payment will be charged to your account before dispatch
of your order. All cardholders are subject to validation checks and authorization by
the card issuer. If your card issuer refuses to authorize payment, Gentorial will not
be liable for delay or non-delivery. Gentorial cannot and will not accept checks or
money orders.

Order Processing

Orders are processed in the order that they are received, on the business day
following their receipt. For example, orders placed on Wednesday will be
processed on Thursday. Orders placed on Friday, Saturday, and Sunday will be
processed the following Monday.
Orders are processed during standard business hours, Monday-Friday, 9 a.m. to 5
p.m. EST, excluding U.S. Federal holidays.

Product Availability

Gentorial does not guarantee the availability of its Products at the time of order
placement. If a Product is not available, Gentorial will provide you notice and
provide an opportunity for substitute products or process a refund.